Dan DeBellis

Review of ARRIGO DODGE CHRYSLER JEEP

If you value time and money do not go to this deal...

If you value time and money do not go to this dealership. I walked in with an easy fix issue, my ignition switch was busted, and told the sales associate what I believed the issue was. I was told they would have to run a diagnostic on the vehicle and it shouldn't take more than 2 hours to figure it out and it was going to cost $60/hour and then we would figure out what part I needed and it should be figured out by the next morning.
Come next morning I call to get an update and was told that they had not yet run the full diagnostic but the initial reading was that it was the ignition switch, they just wanted to make sure nothing else was wrong and confirm that the ignition switch was the issue. Then they tell me the diagnostic price has changed to $170/hour and its going to take 2 hours so itll cost $340 total to "make sure nothing else was wrong and confirm it was actually the ignition switch" to which I was told that was normal procedure and I just had to say "yes". 4 hours later I am told that yes it is the ignition switch which is going to cost $200 for parts and labor but unfortunately they cant find the part anywhere in the state of Florida and it seems to be on backorder. If its not already sounding weird, here is where I started getting angry. They then tell me that I need to call 800-CHRYSLER and tell them that I need them to expedite the part to the dealership and explain that they cant find it anywhere and I really need it... I got suspicious and looked up the part number online and found that it costs $65 and that I can have it ordered to my house in 3 business days.. the same part that I was told was on backorder and not available in the whole state of Florida. I then called and told the service manager what I had found and he proceeded to actually go check with the parts department and tell me that yes in fact they can get the part in 2 days but they cant go down on the $200 price tag even though I found the same part for $65 online AND I am still going to be charged $340 for them to "figure out what was wrong". I immediately stopped contact with that service associate and went back into the dealership the next morning and spoke with a manager who then told me the same thing as the service associate and said I would be out "just under $700" if I wanted to have them do their job. I told the manager that it doesn't make any sense for me to pay that much money for a job that I basically had to do for them. Upon this complaint the manager changed his tune and proceeded to tell me that he was trying to work with me and gave me the option of ordering the part online and bringing it in to him and he would install it for $100. At this point I knew I was being scammed and I told the manager that I would be taking me vehicle and bringing it to someone who I could trust to actually do the job and not try to steal from me. I was given back my vehicle with exposed wires and my back seat flipped up and all my things in disarray. I could not believe that a dealership would put their customers through something like this. If you've read this far I appreciate it and I write this and hope that nobody else brings their vehicle to this service department as to avoid financial ruin and a great deal of stress.