Faith Tennyson

Review of Crown Chrysler Dodge Jeep Ram

If I could give a 0 rating I would. This is my 5th...

If I could give a 0 rating I would. This is my 5th Jeep vehicle purchase but the first time I have attempted to do business with Crown. I took my 2018 Renegade in on 10/15/18 due to my fog light being out, water pouring into the vehicle after rain, my LCD screen randomly jumping from screen to screen and my trunk spontaneously unlocking when closed. The plastic on the horn is broken at the seam and the leather on the gear shift has a hole with an indention leading to it that I noticed after buying it in another city but figured I would handle it at a local Jeep dealership assuming that all Jeep dealerships are ethical. On 10/13/18, when I scheduled my drop off I explained to George, the Service Advisor that I was concerned that a fog light would go out on a new vehicle and that my biggest concern was that there maybe a bigger electrical issue. He seemed to agree with the electrical issue but stated that it is "normal" for water to pour into a vehicle days after a rainfall. He also said that on the Jeep Renegade vehicle the lights go off and on based on the position on the car (only the cornering lights do that). He was a Smart Alleck to say the least but I just needed my vehicle repaired. I asked for a loaner vehicle for when I dropped my vehicle off which has never been an issue in all my years of owning Jeeps under warranty. On 10/15/18, I dropped my vehicle off and the service advisor, began making snide remarks regarding the electrical issues I was concerned with being user error and went on to tell me my supposed loaner was at Enterprise next door. It was a rental and I was asked for a security deposit and was given a gas guzzling Dodge Caravan that needed power steering fluid. The entire experience with Crown and the Service Advisor felt like a money bait. The next day the advisor text me that none of my electrical concerns could be duplicated but low and behold the physical concerns all came with an excuse to not perform warranty work but instead try to get me to pay almost$1800.00. The fog light bulb was out and only was only covered to 12,000 miles, which is incorrect. The bumper to bumper warranty is up to 36,000 per checking my warranty it only excludes tires, wheels and brakes, but the advisor quoted me over $100 to replace the bulb and declined it under warranty. Water dropping into the vehicle can be fixed with rain guards for $89.95. The electrical concerns supposedly could not be duplicated according to the advisor and the Inspector of the vehicle whose name I have yet to receive even after requesting it via email. The horn was punched according to the service advisor (hence voiding warranty work due to abuse) and the hole with the indention is a cigarette burn (because they saw my ashtray in the vehicle), yet the hole has no charred mark and a cigarette burn would not leave a perforation from manufacturing in the leather. So instead of any warranty work being performed all physical concerns were quoted at $1786.17 and anything that was not physical with an excuse and price readily being attached to it couldn't be duplicated. I emailed the advisor asking for the name of the Inspector that ran four diagnostics on my vehicle but was asked to call him directly. Steer clear of this dealership if you have moved to this area, they are more concerned with making commission (Service Advisors) rather than adhering to the warranty, down to lying about coverage periods for specific parts in an effort to make money. Save your self the headache and rental fees.Sad to not want to deal with a dealership nearest to you, no generic responses needed from the social media team your tone has been set.