Sean Anderson

Review of Hollywood Roosevelt Hotel

So I travel a lot, and at least 10 stops are in LA...

So I travel a lot, and at least 10 stops are in LA.. I usually hotel hop just to check out new hotels. Then I stayed at the Hollywood Roosevelt. It was a game changer, I even left a 5star glowing review after my first stay.. I loved this hotel so much I created an "iPrefer" account to accrue points because I had no intentions of staying anywhere else. Since then I've stayed there 4-5 times, even getting two rooms on one occasion.. The only reason I wouldn't stay there was if my work took me too far from the area.. My last stay here started off bad. I realized as I was booking my reservation that none of my previous stays had been accounted for.. I called to see why no points had been added and I got an associate who was incredible, it was the only positive of this experience. She assured me that she would speak to a manager and get back to me. A few hours later she did and she had talked to her manager and relayed that the manager was going to adjust everything.. When I checked in a few days later, I had reserved a "King Loft Suite" which was an upgrade, and it was a room style I had stayed in before. The room I got had a split 2 room bathroom, a really small room with a shower and an even smaller room with a sink and toilet. Both rooms no bigger than a large hall closet. Not necessarily a big deal for a standard room (which do have bigger bathrooms) but compared to the other "King Loft Suites" it was pretty drastic. When I called the front desk I was assured that there were no options for me. Later I went down to check the status of my points to see if they had been added. The manager told me that it was impossible for anyone to add points retroactively, and couldn't be done without knowing my membership number which I never provided. I recalled to him the phone conversation I had had earlier with the associate, and he just didn't believe me. Fortunately a few minutes later the associate I had spoken with overheard our conversation and confirmed exactly what I had originally told him.. There are at least three other incidents that happened during this trip but my thumbs are getting tired.. To sum it up, I thought I had found my "go to" hotel for my LA trips. Unfortunately I won't be staying here again. I actually checked out 3 days early and moved to another hotel. If this is your first time at the Roosevelt, it's amazing and I recommend it. My intentions are not to discourage anyone from staying here.. But if you travel a lot to Los Angeles often and are looking for a hotel that appreciates repeat visits/stays, this is not a great property. There are plenty of higher end properties in the area that would love $350-$450 per night. Hopefully I will find my next "go to" hotel soon.