Aethoushalynn Beagle

Review of Renaissance World Golf Village...

Ok let me start out by saying I have not stayed at...

Ok let me start out by saying I have not stayed at this location yet... However I do have reservations to stay there on 11/11... I am deciding if I will keep the reservation or not... This review is solely on what happened when confirming my reservation... So here is my experience of the hotel and reservation specialist... I booked the room on a 3rd party site.. I called the hotel directly to confirm... I was told "Im sorry but I do not see a reservation for you on that day as it is too far out for our systems" "I will need to transfer you to our reservation specialist and they will be able to assist you".... I say of course... I get transferred to a representative named Jeff... He finds my reservation and proceeded to tell me that he is unable to confirm any details about my reservation other than the date of check in. I needed to confirm the type of room that I booked as my email confirmation told me to contact the hotel to verify all details of my booking... I have never traveled or stayed in a hotel before So I feel that I am getting the run around from a 4 star hotel which I would assume they would have a better customer relations goal. At this time I am very disappointed and a little discouraged. This is a very important and special trip for me and it is already giving me a headache.