What is going on at this dealership?! I have a lea...

What is going on at this dealership?! I have a lease that is ending on 11/4. I ve called multiple times and keep getting transferred to a different persons voicemail. I finally told them today that I need to speak to someone as I am interested in buying the vehicle. The finance manager was abrupt and rude. He told me that they are in the middle of an audit and that I cannot make an appointment for this week or next. He is unsure how long the audit will take. I asked him what I should do as my lease is up in 12 days. I was told to go to another dealership?! I asked to speak to the dealership manager and was disconnected.

I ve driven a Lexus since 2007. This is by far the worst service I have ever received. I m tempted to give my business elsewhere.