TYAUNA BROWN

Review of Fairmont Scottsdale Princess

When I checked in the hotel, I was truly excited t...

When I checked in the hotel, I was truly excited to view and see the property, but was not greeted with such a friendly welcome at the front desk. The clerk was not helpful at giving directions to my room, which is clearly needed with such a large property.

Once I checked in my room, I was greeted with a family of bees swarming all over the balcony. That was so disappointing, because I wasn't able to enjoy the fresh air or view of the pool. Thankfully, I was moved to another room, but the view was of the parking lot and much smaller room. So I went from a gorgeous suite to a upgraded king. Talk about Bad luck!

After finally settling in, I had a knock at the door from guest servicesm bringing me a shoe horn I didn't order. Ten minutes later, another staffer knocked on my door with a iron and hair dryer I didn't request either. By this time I was so annoyed and tired of being disrupted. The first three hours on property was so disturbing and unpleasant, I was ready to leave. It was so disappointing to go through so much when the hotel property is beautiful. It just kills the overall experience.

Now, here's the good part! The spa and customer service in the gym was amazing. I was able to make it over and enjoy a nice peaceful massage after a rough check-in.

Hopefully, my next site visit will not be the same this summer. I'm a little worried to say the least!