***First and foremost ProGuard is approving our cl...

***First and foremost ProGuard is approving our claim on a transmission. This review is not about that. This is a review based on customer service in COMMUNCATING with your company.*** Does this company have more than 1 man working for them to answer the telephones and return voicemails? Our car has been sitting at a repair shop for about 3 WEEKS. Not 100% PrGuards fault. ProGuard was debating with the macanic on the type of equipment to install in the car. We were told that the car was going to be moved to another shop because of this and they would get it towed there for us. Great, we just want it fixed! The original repair shop that our car had been sitting at for weeks wanted money for an evaluation fee and the car would not be released to the new repair shop until this evaluation fee was paid. Makes sense. But this isn't my fault and I shouldn't be responsible for this. It was made very very clear to Steve several times over the phone about our car not being released until this fee was paid. Steve reassured us that the fee was being taken care of and the car was going to be released to the tow truck and transported to the new shop. Two days after being reassured this was all being taken care of, still no word from anyone. We had been trying to contact Steve within those two days by calling and leaving messages with no avail. Finally day three of no news (today) we get a return call from Steve that the macanic from the original repair shop and ProGuard came to some kind of agreement and the car is going to be fixed where it had already been sitting for weeks. Again, not 100% ProGuard's fault the car has been sitting this long. But we had been told now three days ago, by Steve, everything was going to be taken care of THAT DAY and they were getting the car to the other shop and getting it fixed asap! What's been going on the past three days then, and why haven't we been notified when there were expectations as customers that were not being met? When speaking to Steve today, the car wasn't released three days ago because the evaluation fee was never paid for. When We were under the impression everything was being taken care of after hanging up with Steve three days ago. Come to find out Steve "had to leave work early the past two days" (his words, not mine), knowing this fee needed taken care of that day when we spoke to him three days ago, before it would be released from the original repair shop. Also knowing we haven't had a working vehicle in about 3 weeks, zero compassion to help us get this process moving. Also to add, I guess if you leave work early, that must mean you don't return messages left from first thing in the morning, the time the company opens. At least that's how it worked for us. What..A...Nightmare...It takes days for them to return a call/message. We feel taken advantage of because of the fact we have no other choice or option than to just deal with all this craziness to get our vehicle back fixed, under our warranty. Today I was at the point where I was ready to just explode with frustration. So instead I decided to sit down and take 30 minutes of my life to write this review. I take other people's reviews into careful consideration before I use a company or purchase items now. So I felt it was important to share our experience with others on the communication/customer service regardless of what ProGuard's response is to my review. This situation in its entirety was not 100% ProGuard's fault, but as my warranty company that we pay to have, they sure didn't make it any better or easier for us either. This should've never been this hard and stressful.. As a woman that comes from a small family owned business myself, I understand the importance of reviews online and how much they can impact a company. No one is perfect but on the flip side, my family's owned business never left calls/messages go unanswered or returned for days at a time, along with other underlying issues mentioned in my review.