We have been to Fairmont many times, but the house...

We have been to Fairmont many times, but the house / hotel was totally overwhelmed with the guests and the normal demands, everything in the outside area around the chairs / tables was dirty. The staff was overwhelmed and unfriendly. Our two rooms were very far apart, although we had already booked and paid for months ago.
A bit impractical as a family with children.
The facility is beautiful, the staff in the service and at the front desk very, very unprofessional.