Review of The Rehabilitation Centre of Beverly Hills

4 years ago

SIGH... im in two minds here.

SIGH... im in two minds here.
1. this is probably the best rehab in greater Los Angeles.
2. Its not possible to ignore the mind numbing amount of lack of personal attention, completely lack of commitment to their own processes and just simply unprofessional behaviors and choices by the staff in general. (as always every facility have great staffers, but in this case there are a hard to ignore culture of "whatever")

I am an immigrant and support people speaking whatever is their language where ever appropriate. but we don't really feel it is appropriate to have conversations about the patients in Spanish or Filipino when the patient and family at the bedside speak neither language.

Complete lack of communication with family,
Amazing situation, arrived today for a visit, and discover that the physical therapist have decided to make a unscheduled meeting with the patient to inform the patient that progress is poor and the patient can't go on as soon as hoped. and she KNEW from talking to me that I would be available to be in the room 5 minutes later.
This is the kinda news that can be broken gently.. not smack in the face.? what are they thinking?

Getting served two slices of toasted bread with no anything to accompany for breakfast... still don't understand the reason. but lets just say the chef sucks.

"sales" will tell you that you can have dinner with your loved ones..
That is completely nonsense, because the process require you to buy a meal ticket, this ticket will then entitle you to a meal tray 30-45 minutes AFTER dinner is served. so with a little luck your loved on have eater and is napping by now.
*this process works fine for emergency stay-overs with sick patients. but don't for a second expect you will be eating with your family member at the same time.

Here is another amazing problem. IF you are in a double room and the rehab place a abusive badgering patient in this room, there are no process for dealing with the bully, the only solution from the rehab center is to offer to relocate the victim. Clearly at Beverly Rehab center, it pays big time to be the bully and simply harass the room to empty it out. we were shocked and literally had to cut short the rehab stay when a evil woman was placed in the room. the nurses was at their wits ends, but there are no process for managing hostile patients, just for relocating the peaceful original patience of a room.

Ironically, while visiting and checking out 5 different rehab centers, i realized that they ALL buy catered meals from the same provider, all of them have identical day by day menus.

No need to ramble on, Im going to suggest you strongly consider taking your loved one to Beverly Rehab, but be aware that while they probably are the best in terms of rehab program, they are an acquired taste and the staff find it difficult to relate to your family members needs, (or they just dont care) but its probably still the better rehab program.

Just saying.