Assistance, to say the least ridiculous ..... the ...

Assistance, to say the least ridiculous ..... the damper broke after having called repeatedly and after insisting that they finally come to fix it and verify the fault, a further via crucis began between: "wait for the spare part ... my colleague did not understand .. ,, let's go back to see..etc etc etc "It's been a long time and today I still have the broken shutter and they don't answer the phone anymore