Ford of Ocala, Lincoln of Ocala Reviews

This was my first time looking for and financing a newer vehicle on my own (with my sister in law for support, lol). Everyone was very patient, honest, and helpful and now I feel so much more confident for future purchases. I learned a lot! Jackie was my saleslady and she was so sweet and I never felt any pressure from anyone. The manager was very helpful and honest as well! Overall great experience for my first time and I suspect I'll be seeing them again in the future. Thanks, everyone!!!

Gave 2 stars because my oil change was covered as a 1st time service, so I didn't have to pay. Although it was a hassle because for some reason it seemed that the advisor did not believe I purchased my car at Ford of ocala. I don't understand how they do not have access to view my purchase was from that location. My car was returned with smudges all over the doors and hood. I'd perfer to do business with a place that does not question me and respects my property.

Excellent sales experience! Bridget is extremely helpful and a friendly sales woman who can get the job done. No wonder why she is the "Mustang Queen". Good facility, friendly staff and an attitude of customer first makes Ocala Ford my choice for my next purchase. You will not be disappointed buying from here. I love my 2014 FORD Mustang. If anyone chooses to go here for a purchase, PLEASE ask for Bridget!! She will get the job done with the utmost professionalism.

This was by far the best car buying experience of my life. Pat Candelora and his team are professional, knowledgeable and accommodating. Definitely worth the drive to Ocala.

I had a great experience with talking with April she was very nice and helpful that is where I am going for sure when I get my suv

Be aware of Blane Greer the General Sales Manager when you going to Ford of Ocala. All of there vehicles are used because he takes them home for personal use with a dealer tag. Sent a complaint to Steve Hollosi and he just covered for him....... So pretty much they drive our trade-ins and there new vehicles around for personal use, must be nice... Keep up the good work Ford of Ocala Management!!!

Had a recall on airbags, done in timely manner, they also washed my truck, totally unexpected and I very much appreciated it.

I experienced a positive buying experience with Ford of Ocala

Gary was truly the best at what he does and went out of his way to make a car buying experience a lot easier. We drove in from north Carolina to buy a vehicle and was happy to do so!

My experience with the sales representatives (Dennis Bales) and a sales manager (Rich) was the best new purchase of a car I have ever experienced. I would recommend Lincoln Ford of Ocala if you need a new Lincoln. They actually searched and found the exact Lincoln with the exact options we wanted. Thanks to all the folks that made our experience a very good one.

Dave and the entire Ford of Ocala team were great in helping us find our perfect F150. We looked at 2015 and 2016, then ended up ordering a 2016 exactly as we wanted. Everyone was most helpful and delivery was fast! From start to finish the process here was the best we have ever had.

Always treated Fair!!!
This is my 2nd truck purchase with Mike Jarmoluk this year....
He s Very Friendly, Helpful, & Knowledgable. He works very hard to get the deals done as smooth and quick as possible.
We Always recommend Ford of Ocala when asked about vehicles!!!

Horrible service. Left there feeling like I got robbed. I will never shop here, or at any Ford in general, ever again.

Bought a sweet Mustang from here, and let me tell you. The service was fantastic!! Top notch !!! This was my 4th car i bought from there. I wouldn't buy any where else!!! Great team there

Had a great experience with Erika purchasing a new vehicle. She was patient, helpful and not pushy (I hate pushy sales people). She was very respectful and attentive to our needs. Also had a great experience with the Sales manager Pat who really worked with us to get the vehicle we wanted for a great price. The process was very smooth and everything turned out great. Would definitely recommend!

I went in to just look around just to see what Ford and Lincoln had as far as used vehicles and they had such a good deal on the vehicles instead of just looking I decided to see if i could get financed on one they had on the lot... im young and have a credit score that reflects that, but even with my young credit they were able to get me approved, i was so happy and surprised to find out i didnt need a co-signer! I had never owned a newer vehicle and I absolutely love it! The salesman were all very kind, they kept offering me snacks and multiple asked how i was doing and no one was pushy, it was an absolute stress free experience!

I purchased a 2020 Ford Edge from Ford of Ocala and Mike T my salesman was amazing. Along with him sales managers Pat and Rich were awesome as well. I d buy another car from them in a heartbeat. I think the best part was the fact that they were super helpful, very informative, explained everything including every number to me and really went the extra mile. Their finance department is top notch as well!! Want a new ride go see Mr. T!!

John Jeremia ALWAYS is friendly and helpful. They get you in...get you taken care of in a timely matter and back to life.
Always bring my car here.

I have to say the Ford dealership in Ocala is the best. They treat their customers with respect and dedication. Thanks!

Love ford dealership I would never go any where else

Very customer friendly, covid conscious, and answered all of my questions. Also assisted me in picking out a vehicle in a timely manner when I was unsure what I wanted going in.

Excellent service , very cooperative , feel happy to do business with ryan manganiello and the finance guy , they both help me a lot with my bigtex trailer . Thanks alain

We are giving 5 stars due to the Business Manager, Ms. Paris Holley. Excellent follow thru and follow up. Very knowledgeable, friendly and professional. We will do business with Ocala Ford & Lincoln again because of Ms. Holley.
The 2017 Lincoln Continental is top shelf and has exceeded expectations.

Respectfully,
Skip & Donna Austin

The sales staff at Ford Lincoln of Ocala are great overall. From the time we walked in it was nothing but positive attitudes! The whole sales team, including managers, made sure all of my needs were met! I left with the truck of my dreams!

I brought my Ford E-350 to 3 different Ford dealerships to get 2 doors with broken latch cables fixed (under warranty). One dealer said they wanted $150 to diagnose the problem; I said I already know what the problem is, so no thanks. One dealer said the repairs were not covered under warranty, so no thanks. One dealer said yes it is covered under my warranty but parts would have to be ordered and they had no idea if they were available, so no thanks. I then brought it to Ford of Ocala. The service writer, Dennis Moore, knew exactly what the problem was when I explained it to him; he checked my extended vehicle warranty and got authorization for the repairs, he walked me over to the parts department who verified all parts were available; Dennis scheduled me in for the following week and the repairs were completed. NOW THAT'S SERVICE!

Great dealership they help get you the car or truck you want not what you can afford. You can ride in style in your dream car. I definitely recommend Ford of Ocala they are very patient and considerate.

Went there for the shelby show.such beautiful vehicles

I purchased a pre-owned car from Village Ford and Dennis Hale ...he was outstanding. ..as was the car! What is not outstanding is getter two or three letters a day from Ford pestering me to renew the extended warranty and even when told to stop still continue. I then get a letter from Ford Credit when I did not apply for Credit...and informed them accordingly. Poor administration and bad organization can in the end divert a customer from the product .Ford needs to get their act together!

Very quick and courteous service. But quick service needs music and free drinks and snacks just like the big dealership.

Great dealership, lots of inventory,great prices,love my new f150

Chisha was extremely helpful with our trade process at Ocala Ford. She made the experience stress free. Would recommend 100%

The worst service ever!!! I call the make a appointment to get the tires rotated and aligned. Been waiting for 5 hours since they don't have loaner available. At the to let me know that they do not have enough time to do the work I came in for.

Salespeople are friendly and new buildings are nice except in the morning when the sun is blinding, they really need darker tint!

Josh was very friendly and very helpful in finding just the right F-150 to meet our needs.

Quick lube did a fantastic job. Everyone was very nice and polite and helpful...

Had Great customer service with the sale team. Took great care of my family on both cars we bought. Thank you.

I want to share what a wonderful, caring person John Geremia (Service Advisor) is to a widow of 3 years that did not know much about what she needed for her car to stay on the road. John Geremia made sure every time I got service to check all my major items and kept me informed as to what I needed to have done soon. He has always made sure that my car was safe for me to drive. I cannot thank him enough for all his help and want him to know he is what keeps me going back. Everyone here is wonderful. Thank you Sincerely, Debbie

We're from out of town and they bailed us out big time! Kudos

My experience was great, Linda my sales person was awesome and very patient with me, while I was being picky with what I wanted. The next time I decide to purchase or upgrade my vehicle I will definitely come back to see Linda. Thank you Linda!

I went in Monday for the AutoButler service and The Works. Since I am a Ocala Ford Rewards member, the Oil change was No Charge this time. The AutoButler service was purchased with the car. Every six months, they clean/detail the car and apply a fresh protective coat to it. It has been wonderful. I am very satisfied with the Service, Waiting lounge and personnel at this dealership.

My sales woman was very knowledgeable and transparent about the vehicle I had in mind. I didn t make an appointment and was helped almost immediately.

I recently purchased a pre-owned Ford Escape Limited. The saleswoman, Shauna, was very pleasant and knowledgeable, as well as making it a pleasant experience.

The car is lovely and has been a joy to drive, with no problems of any kind. When I had to return for an extra key, the service department was great. They even washed my car before bringing it out! They'll have my return business for sure.

I don't know how they sell cars I mean they're nice and all but they're extremely expensive you think it's Ford not Mercedes come on now $60,000 for an SUV sorry Ford can't afford you even if I could wouldn't see it sensible

I had a great experience buying s car from Ford of Ocala. I really appreciated that there was no pressure to buy anything and Josh was a great salseman.

Service Department:
I was recently helped by John Geremia when I brought my 2013 Ford Fiesta into your service center. I just wanted to let you know that he was amazing! He really went above and beyond to help me and I am very grateful for all of his assistance. He is a fantastic employee and made my life a million times easier!

Great experience in all things done there great staff

Came here expecting to have to argue with a salesman to get what I came here to get. Was actually pleasantly surprised with how smooth everything went with the salesman I got. Came looking to see what I could be approved for, ended up driving away in a brand new vehicle with only 60 miles on it! I had a 500ish credit score, no money down, no trade in, and no co-signer...and I still got a car that fits my needs with a budget I can afford! The salesman I dealt with had me in and out in just under a couple hours, I never actually felt rushed to do anything, and as a bonus I got Free Pizza... which was mistake on there part, never tell a fat man he can have all the free pizza he wants ^_^ I recommend to all 5 stars easily!

Although very hospitable when purchasing a car trying to get things done after my accident has been a nightmare. Since February I have been trying to get things done so that Gap advantage, A Gap company Ford put me with when purchasing my vehicle, can finish totaling out my car. I have not only come to Ford to speak with someone but also have been calling and emailing Julian Cortes about how to cancel a policy since March 14th with no help. I have been given the run around about paperwork I need to complete and people I need to call since. On April 10th I was told there is no way to cancel the policy because it was expired due to mileage and I was not given the only piece of documentation I needed Until April 18th. I understand there is a lot going on with the world but I am very unhappy with the way Ford has handled my family throughout this whole experience. Ford only cares when your spending money once they quickly get you into a car they no longer treat you the same when it comes to things that actually matter.

Excellent dealership. Great service and extremely professional. Allison is the best

Just needed to pick up a part. It was fast and easy to get it even though I didn't know the exact name of the thing. Can't say if they'd always be able to figure it out, but the guy at the desk nailed it this time.

Very conscious about covid-19, very costumer oriented.

Friendly staff, Shauna the sales agent was truthful on what they had that fit my price range. I was able to check who the previous owner was and how well the car was taken care of. Powder-puff 2011 Fusion with 21,000 miles. I checked different dealers found they were going out of there way to find what would work best for us with best price out the door. I recommend anyone looking for a good used or new car to at least check with this dealer first before they buy.

Amazing customer service , Always take good care of me.

Very nice service.Did a great job, Alra the sells rep that helped me was very professional & helped me all the way through as well as finance officer & everyone else very pleased would highly recommend them to anyone looking to purchase a vehicle new or used.

When we moved to Ocala (from southern California), I was concerned about finding a good Ford dealership to have my 2014 Mustang GT serviced. These guys treat my baby just the way I would - with loving care! Service Advisor John Geremia is awesome - knows his stuff and is very helpful and courteous. I highly recommend Ford of Ocala's service department. Thank you guys!

We had a wonderful experience buying a car at Ford of Ocala. Tilda was top notch. She was so professional and easy to work with. We will definitely use her again and again when we buy our next vehicles. Highly recommend Tilda!

Love this dealership, have been employed with them since they bought it from a long standing family in the Ocala area. They treat the employees great and the customers with respect and honesty.

I HAD THE BEST EXPERIENCE WITH MY SALES GUY MIKE J FINANCE WAS ALSO VERY HELPFUL

Great place ,great environment, great costumer service 0 pressure dealership ,see Josh ,he will take good care of you.

Great customer service at the QuickLane service center.....Fast and Friendly!!

Ford Lincoln of Ocala is a great dealership. I got a very good price on my slightly used new MKZ. I love the car and the whole process was painless... The only drawback is that the car, with only 8700 miles on it, had no owners manual... Not a deal breaker, but disappointing. Ford Lincoln of Ocala is a great place to buy a vehicle and Sam Stoltz is a star salesman. Excellent experience.

Took truck in without an appointment and they got it fixed same day!

The sales guy couldn't stop down talking my Chevy Tahoe while my wife wanted to see a car there and I was interested in a diesel. It's not professional to keep going on and on about how GM makes junk. I'd rather a GM truck any day and I won't be back there. I'll go with a cummins

Had to reschedule because somebody apparently didnt do their job right and put me on the loaner car list after I was told I would have a loaner.

They gave us us the best price on vehicle and most for our Trade in. The entire time was only a couple hours from walk in to drive out with our new vehicle. Our sales person Anthony was awsome and a lot of personality! Management was great to deal with also, we will go back when it's time to buy another vehicle.

Had the water pump fail in my F250. I called around for estimates and the estimates that the dealer gave were competitive with smaller independent shops. The advisors were very helpful and the quality of the work and attention to detail was top notch.

Price came in as estimated. Glad to be back on the road with a repair I can trust.

WORST EXPERIENCE OF MY LIFE! This is the most unprofessional non customer service driven dealership I've ever had to deal with! I suggest you go somewhere else!

Michael jarmoluk is not only professional but an easy guy to talk to. There was absolutely nothing negative I can say about the sales guy and the process. Gary G was also great. I didn t feel pressured at all even in the beginning when nobody knew if I was just looking or fixing to buy.

I called five different Ford dealerships looking for touch up paint they're the only ones that stocked it. When I showed up to purchase they were friendly enough.

My wife and I bought an Explorer from Ford of Ocala and it was the best experience we have ever had. GREAT people GREAT Vehicle.

Great experience here from start to finish! Negotiations were great, they were open to getting the deal done. I want to give a special thank you to Breanne. She communicated effectively throughout the entire process. She was very pleasant to work with, and greeted us with an inviting smile. You can tell she loves what she does and want to be the best at it. John in finance and Rich the manager were detailed and transparent. Normally I hate dealing with dealerships, but this experience was one of the best yet. Would highly recommend! Ask for Breanne, she's AMAZING!

Service Advisor Dennis took very good care of my Ford Mustang issues.

Purchased a 2006 Ford Escape Hybrid in Oct. of 2018. Today (Nov 2019) the brake system decided to go out (a known issue with FEH) while we were driving on a curvy road while my two kids were in the car. Luckily we are fine but the outcome could have been drastically different. I've only put 10k miles on the car and now Ford of Ocala is saying even though it's a know issue they will not do anything about it. We spoke with Donna who was understanding but still gave us no solution. She forwarded the issue to the sales manager and we are waiting on his call.They basically stole 7 grand from our family. We'll be pursuing this legally until the issue gets resolved.

I am still exploring the intricacies of my new Focus and puzzling over the financial ascepts of my purchase. Like how did a locked in purchase price of $16,900 (via internet) turn into a cash price of $23,996?