Ryan

Review of Strauss Security Solutions

On November 24th I called and spoke with Justin Ja...

On November 24th I called and spoke with Justin Jackson about having a safe re-locked. Was told sure no problem, send me some pictures. Emailed pictures on November 24th, and stated I wanted the electronic lock replaced with a mechanical lock. Didn't hear anything back, which was understandable as Thanksgiving was that week.

Sent a follow up email on December 1st, and said that after looking at it a little more, I would also consider a higher quality electronic lock to replace the current lock.
Received an email from Justin the same day, he apologized for the late response, and said he would talk with his safe guy and get back to me by the end of the day. Never heard anything back.

Followed up with Justin again on December 7th and asked if he had heard anything from his safe guy. Justin's response was:
My tech did some looking into this. The lock that you currently have will have to be replaced with the one from the manufacturer. The locks I get from American Security Products ( AMSEC) do not spec to fit that. Possibly due to AMSEC being made here in the US and the lock that is on their appears to be a 3rd party overseas. o_O

At this point I sensed Justin was not interested in helping. Being a gambling man, I went against his professional opinion and ordered an Amsec ESLXL lock from mbausa.com. Took me all of about an hour to install, with minimal retrofit necessary.

If you didn't want to do the work, just let me know. It wouldn't have bothered me. Instead you wasted my time, and gave a B.S. excuse, saying it couldn't be done. Thanks for saving me a couple hundred in parts and labor Justin!