lyoung young

Review of Millenium Broadway Hotel

I am a travel agent and I booked some clients into...

I am a travel agent and I booked some clients into this hotel. I got a call this morning after one night at the hotel. Their website says air conditioning, however it neglects to say it is "not turned on until April 15th". It is unseasonably warm in NYC and one of the travelers is 72 years old and her daughter who is asthmatic, so hot rooms are not good for either of them. I talked to the manager Tim and he said they either have heat or air, not both as the system doesn't accommodate both at the same time. Thankfully they listened to a family member when deciding to book this hotel, so it is not on me for their choice. I will say, I will never recommend this hotel to any of my clients. The carpet is also dirty, the glasses have a greasy film on them, issues with the toilet flushing, bathroom not clean, no coffee maker in room, and no bell man.