Regardless of the poor reviews given for this plac...

Regardless of the poor reviews given for this place, I can personally attest to the dedication of the MAJORITY of the staff here. Please do not harbor ill feelings that do no one any good towards the ENTIRE organization just because you heard some things in the news, were uncomfortable with the noise level at the shelter (dogs bark...), they wouldn't take your animal, etc.... UNDERSTAND the DIRE situation these people deal with every day. The same way a police officer is desensitized to things and has less patience for other things - the people who work / volunteer at this place deal with the trashiest people on a daily basis, deal with people who have not done the proper amount of research prior to getting an animal, and a general feeling of UTTER DEFEAT every day they show up because they know that every week more animals are going to be put down for a lack of space. If you are unsatisfied with an experience at this place, don't write a review on GOOGLE. Get off your butt and get into the community and DO SOMETHING about it instead of pretending to be justified on an internet post. No poor review on this place indicates a real DANGER, or actual issue - just people voicing their dissatisfaction over trivial things.

They are not here as a standard business is, they are not intending to turn a profit, they are attempting to help AS MANY animals as they possibly can, with the amount of money they receive.

SO if they seem like they are not 100% chipper on the phone, give you a short answer, REMEMBER - THESE PEOPLE DEAL WITH THINGS YOU CANNOT EVEN IMAGINE - And their sole interest (for the most part, yes I read the news...) is in bettering the lives of as many animals as possible.

I read every single poor review on this place - they are all misplaced, misguided, or outright idiots.

And before you compare them to another shelter - do your freaking research on the VOLUME the CNY SPCA handles compared to those other shelters. SMH