Overall we had a very positive experience. The sal...

Overall we had a very positive experience. The salesman Nick did a good job and we got to talk with the owner the same day we signed up. The install team was courteous and efficient, and our new sliding glass doors and picture windows look great. My one concern was that communication between the time we signed up and the county permit was submitted was non-existent, despite my efforts to find out when we could expect installation. I eventually spoke with the owner about my concerns, and communications greatly improved after that. I'm told the company did restructuring to address being more responsive with customer communications. Overall, I recommend Storm Tight windows, and we plan on finishing the remaining windows and doors by hiring this company again. January, 2019. We had second installment completed; cabana bathroom door & 2 large bedroom windows. Still quality work. What I learned this time is to keep track of alarm wires while the old door is being removed; we had to adjust wiring after the fact. Company cooperative with us. Later this year will sign up to have the rest of the house completed.