UPDATE: I will NEVER come back here again for any ...

UPDATE: I will NEVER come back here again for any service. Seems like some businesses are only as good as the fantastic people they have. I will not be back here. I came in for a routine oil change today, I bought my car here and I have been coming here for two years. I have never had a bad experience everytime, I'm realizing why..I lucked out and had a GREAT service consultant Roberto G., who I found out today sadly is no longer with Honda.

Today, I walked in and observed at least 4 service consultants look at me and look away. No one acknowledged myself or my car for like 15 minutes. A consultant even looked me in the eye and walked right pass me. I get that one maybe busy (mind you one was scrolling through his cellphone doing nothing) but come on not even "I'll be right with you in moment"? When someone finally approached me he wasn't pleasant, more like he was in a rush ..asked me if I had an appointment, I said no..and dismissively said "You would need to leave your car here until 5" at this point its 1pm..nothing polite and welcoming at all. I NEVER got treated that way by Roberto G..whether I had an appointment or not he would still be accommodating and actually ask and look around with the technicians to see if I would be helped. For me the issue wasn't having to leave my car it was the energy in the shop and the way the consultant responded to me. I did not feel the presence of customer service I have always felt coming in since my first service. I am a very loyal customer when it comes to how I'm treated and assisted. I have no problem writing a great review to make sure good people and good service are being recognized (see my previous review a year ago). I'm sure all of Roberto's patrons will be disappointed as I was today. Also, the way they responded when I ask about him was as if something had happened. Not surprised the good people always get the short end of the stick. Needless to say I will not be back EVER!

Tips:
1. Work on being more welcoming
2. Acknowledge EVERY customer that walks in your establishment
3. Don't treat customers like second class citizens when they say they have no appointment
4. Smile..IT COST NOTHING
5. Customer loyalty is everything, so keep that at the forefront your mind
6. Customer's remember positive experiences so always aim to make every experience for a customer whose choosing to spend their money at your establishment a great one.
7. Emotional Intelligence goes along way in life specifically in business.
8. Have your team take a page from Roberto's book of customer service, because he ALWAYs went above and beyond EVERY SINGLE time. Truly a GREAT employee.

I left upset and dismissed. A customer should never have to feel like at a place of service. NEVER AGAIN.

My two cents.

My Review 1 year ago:

I frequent this location for everything mainly because this is where I purchased my car. I came in for an oil change recently. As soon as I stepped into the dealership service center Roberto G. assisted me right away. I had a fuse that had blown, he took care of it right away with out hesitation. As he did a preliminary eval of my car he suggested other things that may needed to be updated.

I found Roberto to be very knowledgeable about Honda's and cars over all. I trusted his judgement as he advised me as to what I can do now and possibly do later. I didn't feel pressured to do everything right there. He was patient, and understanding and made me feel like he wanted me to have the best customer service and to also ensure that I knew everything before I agreed to anything. He answered all my questions with out rushing, even though he had others waiting he managed it very well.

I got everything done in one day, and he even alerted me of a recall on a part on my car and had it repaired. He even stayed longer than his work schedule to ensure all was good with me. That's real customer service. For as long as I live in the area, I look forward to coming to this location and having Roberto G. assist me as long as he's there!

Thank you Roberto!