Scheduled my first oil change appointment for my 2...

Scheduled my first oil change appointment for my 2016 Civic at 10:30 AM. I was there for 2.5 hours. An oil change should not take 2.5 hours, especially if you have an appointment. I let the service department know that I purchased their maintenance plan when I set up the appointment and reminded them again when I arrived. When my car was ready, I received an invoice for $140 for an oil change and tire rotation. I once again reminded them that I had the maintenance plan and that I scheduled an appointment for an oil change only, not a tire rotation. The tire rotation fee was waived. The car was not washed and my seat settings weren't readjusted to the settings I left them at. Will give them one more chance and will have to use another dealership if things aren't better next time.