Took the hotel 5+hours to send a credit card auth ...

Took the hotel 5+hours to send a credit card auth form. I called about 8 times asking them to send it urgently because it was time sensitive and kept getting told it would be a few minutes...few minutes longer...few minutes...they're busy. Well, I'M (the customer) busy too and a simple email with a form to send me on something that is already booked should not take 5+hours or 8+phone calls ! Terrible service and zero consideration.