I have been a Hilton Honors member for almost 5 ye...

I have been a Hilton Honors member for almost 5 years. I am a Gold member and have stayed at Hiltons and Hampton Inns all over this country and this was the worst experience I have ever had. From the first foot in the door, the bumbling of the front desk saying that my room, which was supposed to be ready at 3PM was not ready until 4PM when I decided to pull the GM for the location aside for a chat. Even when I did, thinking he would make a Honors Gold member whole, he did not, he pawned me off to a lower level manager who had no idea what issues I was having with checking in. The shuttle service said they would take my family promptly at 630PM four blocks down the road to a restaurant allowed my family and I to sit on the bus for 20 minutes before finally my wife had to get the drivers attention and ask him if we could depart. The valet service, after calling 10 minutes prior to entering the lobby from my room did not retrieve my vehicle until I approached them asking where my car was. They said they would get it for me. The hotel charged me double for a in room movie as well. Finally, although minor, the ink toner was empty on their printer as I needed to print tickets for a show I was taking my 9 year old daughter and 15 year old son to for my daughters birthday. What a horrible experience!!!! I want answers from GM.