Whitney Review of Euro-Tech, Inc.
We wanted to replace 7 window in our house. Euro-t...
We wanted to replace 7 window in our house. Euro-tech was the 4th company came by. At the beginning of the appointment, we told the guy that we are not looking to make the decision at the same day we just want a quote and do the research before we make the final decision. The sales person just won't leave. The price drop from the original 16.5K to 10.7K in the 5 HOURS that he was in our house. At the end both my husband and I got worn down and agreed to signed the contract. It's our fault that we fell for the sales scam.
The next day we did some more research for this company and the window they are selling. To be fair, the window is not a bad window. But the price is inflated. The salesman kept saying lifetime warranty on everything and lifetime transferable, which was a lie. The exterior paint only has a 10-year warranty and the warranty transfer become pro-rated for 50% starting 10 years and stops at 25 years.
Because the lies and the bad review that we saw online, we decided to cancel the contract. By Wisconsin consumer protection law, to cancel the contract, we just have to send a writing notice to the business by the end of the 3rd business day. When I called to informed the company about the cancellation. They said by company policy, the cancellation has to be signed off by a sales manager that has to come to our house again! I don't need another salesman to come to my house and try talking me into not to cancel the contract and miss my deadline of cancelling the contract. What kind of company policy can exceed the law?They violated the law by misleading customer the wrong information. After I mention that to them, then they said, OK, you can cancel the contract.
A company that built on top of high pressure sales tactics and lies is not going to last long!
Update: Firstly, I removed my heading. I was very angry when I wrote the review, because Euro-tech was not making it easy for me trying to cancel the contract. I apologize, I should not call your company a "scam".
However, the owner responded that "Much of the above review is false", so , please tell me, which sentence in the review was false? I can promised you, everything i stated above happened. As for the warranty, I found a copy of the warranty on the Greatlake website. I understand every company has a different definition of a "lifetime warranty", but don't promise me it's a 100% lifetime transferable warranty when it's not. And we especially asked about warranty for the exterior paint and was told "everything is lifetime" (we did not ordered the painted exterior, we wanted that information for future reference) .
One more thing, I posted a review on BBB, they tried to get rid of my review by denying me as a previous customer. Another lie. To be fair, your window is a good mid-rang vinyl window, but I don't agree on your company ethic.
BTW, we signed a contract with a true 5-start rating company with top-range vinyl window (triple pane) with a lower price! Their presentation in our house was only 30 minutes with no pressure at all!
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