I was a late afternoon, no appointment customer, w...

I was a late afternoon, no appointment customer, who decided to just show up and check out the Highlanders on the lot. It was smoldering hot outside, and was immediately and happily greeted by Bud Delva who didn't seem to be affected by the heat or miss a beat. Bud answered all my questions (sometimes more than once) and was always respectful and personable. No questions were unanswered and no questions made me feel dumb.

The next day I went back with my husband, who was equally impressed with Bud's knowledge and comfortable demeanor. There were a few concerns about the Highlander Hybrid we had in regards to whether it had the towing capacity we needed, and Bud went out of his way to do the extra research with the facts, so we could make an informed decision.

Last winter I had purchased another car for a family member from another dealership and was left completely exhausted by the whole experience. I was there for hours waiting for each of the various managers to sell their pitch to me. My experience with Bud was like night and day. He was the only person I worked with from start to finish. He patiently and efficiently walked me through the entire sale and in less than an hour I was off driving my new Hylander Hybrid home. Thank you Bud!