The Sugar Bay Resort & Spa is by far THE ABSOLUTE ...

The Sugar Bay Resort & Spa is by far THE ABSOLUTE WORST Hotel/Resort I've ever stayed at. From the beginning things were a mess, they didn't have our reservations confirmed as promised so were waiting in the lobby for hours. The employees need more customers service training especially the supervisor at the front desk. Not to mention they don't have room service. The food is horrible & not worth the trouble. The maid service is absolute garbage. The tv doesn't work properly (constantly loosing a signal) The phone was broken for (2) days, The toilet was clogged & it took maintenance forever and a day to come & fix it. Last but certainly not least this resort has ROACHES. I've never been so excited to leave from a vacation. I will never ever come back to this trash of a resort!!!!!