I ve stayed at this hotel twice but I believe the ...

I ve stayed at this hotel twice but I believe the services were never on a par with other 5-star hotels.
For the second visit, it was meant to celebrate my birthday, but what I was offered was only poor hosting (e.g. the staff never got back to me for my request after they said they would. Literally it happened every time).
I never appreciated how the staff served us guest. Overpriced yet the quality is far below average.