Cristina Tirado

Review of Cavender’s Boot City

I honestly didn t like the shopping experience her...

I honestly didn t like the shopping experience here. My boyfriend was buying his first pair of nice boots and we decided we would go look around. The associate that helped us was very persuasive trying to make us buy the most expensive boots which were ugly. He was following us around even after we said we didn t need help. It was uncomfortable, it felt like we had to whisper so the associate didn t Hear our conversation. My boyfriend ended up liking a pair of white and brown Justin boots and they happened to have a small 20% off during the time of purchase. I feel like the associate was kind of mad we bought something that was one sale instead of full price. Anyway after maybe a day or two of wearing them, I noticed they were ripping at the bottom where the sole attaches to the boot. And so we went to exchange them and this circle of associates gathered around and looked at the boots and INSISTED they were fine. One associate even stated I can walk to New Jersey and back with those boots on and they would have no rips .... honestly it felt like they were trying to make us look dumb. I had to get an attitude with them until they finally allowed us to exchange the boots. Im not trying to sound ignorant BUT I felt like the associates were trying to take advantage of the fact that we were young and also of color. They knew it was our first time shopping for boots and they wanted us to either buy the most expensive, and since we bought from the selection they had on sale they didn t want to let us exchange for new ones after they started ripping. Definitely not going back there again, we ended up liking Boot barn over on Gilmer road and we have since moved our business there. They have way better customer service!