Jarred Stark

Review of Hyundai of Wesley Chapel

Purchased a vehicle remotely from Michigan. The pr...

Purchased a vehicle remotely from Michigan. The process was easy, the salesman seemed completely pointless, and Brad in finance was amazing.

However;

my credit was run 8 times in the process. After some research, I found that this is a common practice referred to as shotgunning in which the dealer attempts to find you the best interest rate or even(more likely in my case) simply find someone who will approve you at all. It should be considered one inquiry according to the source I am trusting. I ve yet to call and confirm that, but my credit was hit a 9th time due to an employment inquiry when I am self employed and the paperwork I had previously submitted stated this information.

Neither the salesman or the amazing finance guy with whom I d been working with were even at the dealership when I arrived for pickup even though they both very strongly Indicated they would be. I ll cut Brad in finance some slack because it was lunchtime on Father s Day when I arrived, but the salesman(who I was communicating with via text that morning) didn t seem to have a clue what was going on.



After a while a brand-new salesman attempted to give us a tour of our new vehicle. He told us where the traction control and eco-booster buttons were. That s about it lol. He was very nervous, but handled himself very well. I understand this completely as I am in sales as well and remember the feeling. Also, we bought a pre-owned Chevrolet at a Hyundai dealer so he d been trained to give Hyundai tours(shouldn t have been left to do that alone). This is frustrating because 2.5 weeks later we still can t figure out the Bluetooth. Seems that the software is outdated and the apps customized for the previous owner??? We re getting there...

Excited to drive our new vehicle back to Michigan, we take off from the dealership only to realize that we re dead out of gas. Later that night, in Tennessee, we stop for dinner. It gets dark. We re ready to drive all night. There s a headlight out. Everything is closed early due to Covid......... Night ender...

If I could rate Brad from finance independently? 5/5.
The salesman? 2/5
Our experience? 3/5
So. Average rounded down = 3/5 stars.

Oh. I also think it s worth mentioning that the vehicle was listed at $9,777 ish. How much is it going to cost us??? A little over 22k.... We have bad credit so I m not mad. Just happy they got me approved. I saw another review after posting that mentioned high dealer costs so thought I d revise my review to include this tidbit.