Elizabeth Boucher

Review of Tetris UK

I lived in a tetris property during my final year ...

I lived in a tetris property during my final year of university, and overall it was a terrible experience.
I'd like to start by saying please take any 5 star reviews with a pinch of salt, they tried to bribe us to give a 5* review with the promise of being entered to a prize draw to win money - so there is a high chance this has been offered to others too.
My housemates had lived in the property the previous year, and I moved in to take someone else's place who was leaving to do a year in industry. This tenant left the room in an unacceptable state with holes in the walls from removed shelves - tetris promised me that these holes would be filled in and painted over before I moved in. I moved in and the holes were still there, I was then continuously told over and over again that they would be fixed, however they were not.
From the moment I moved in we had issues with the cooker, the gas rings did not work and we were again repeatedly put off, it took weeks to get them to agree to send someone to look at it, then the person who came to look at it didn't even attempt to fix it, then it took two more weeks for them to come and fix it. This happened repeatedly throughout the year as it kept on breaking. There were 6 of of living in the house and a cooker that kept on breaking wasn't good enough, especially with how long it actually took to rectify the problem. The staff at tetris were incredibly difficult to deal with and continually tried to belittle us and act like we didn't know what we were talking about, we were exaggerating, and spoke to us like children - we were all 21/22 and this was incredibly unprofessional.
On multiple occasions they let themselves into our property without prior warning - which breaches the lengthy contract they made us sign.
At one point around the time we were all writing our dissertations (all 6 of us in final year), the Internet completely broke. We immediately notified tetris of this, and they accused us of lying about the problem. Why on earth we would lie about the Internet being broken I don't know. As a result of this we were unable to do any work in the house during the day or at night time, and it took weeks to get this sorted. Our property was directly above the tetris offices so it would have been very easy for them to attempt to connect to our WiFi (as we had suggested) and see that there was no connection, however this was refused and the staff were extremely rude about the situation. There was no apology from the staff when they finally realised that the WiFi was genuinely broken, and this had proved detrimental to our studies.
Often when we reported that things broke (very regularly) they would not respond to emails and would try to pass us off when on the phone.
To add insult to injury, when we moved out they charged us extortionate amounts to clean the property, amounting to hundreds of pounds in total. Considering the state of the property when we moved in, this was completely unacceptable and I now regret not challenging this with legal action.

To summarise, don't waste your time with them. They are overpriced, with bad service and you simply don't get your moneys worth for what you are paying. Everything will break (washing machine, TVs, cooker, WiFi, shower, toilet, the lock on the front door, the heating) and they will refuse to fix it. If it's not already broken then it's poor quality (our sofas were falling apart and were in no fit state to be in a rental property, my walls that had holes in the entire year, the front door lock, the house had two bathrooms but only one shower could be used at once) so god knows where all that money is going. Staff are rude and demeaning, and should definitely not work in customer service. They didn't appreciate the urgency of many situations such as no WiFi in a house with 6 people writing dissertations, however I am sure if they lived in a house with no gas rings and no Internet available, they would soon be complaining themselves about how the house was not fit for purpose.