Hamish Hearn

Review of InsureandGo UK

Ive never made an insurance claim before but this ...

Ive never made an insurance claim before but this is possibly the worst customer service Ive ever experianced anywhere... Im in the process of trying to make a claim and im getting one email a day at best, emails are getting confused and im having to email the same things twice and still only getting one email a day at most. Ive sent all the documents I can provide which i have said on multiple occasions and they seem to ignore this. They are making mistakes in emails and then correcting them and making more mistakes in emails to appologise for previous mistakes... its just a whole load of uselessness. I highly doubt this will help in my case but it feels like im just wasting my time anyway so i guess nothing lost or gained. It concerns me that I still have another 6 months of my gap year left and might have to deal with them for something more serious than a destroyed phone... Imagine this kinda service if your life is at risk... total rubbish.