I have had Vivint for over three years now. I jus...

I have had Vivint for over three years now. I just sold my home and am building a home. I explained to the vivint rep my situation and he said that he could put my billing on a 6 month hold while I build and then they will start billing me after the 6 month. They said take all the equipment with me for the new home. So I think that things are just going smooth. All for not.....I get a call on Memorial Day from Vivint billing saying that they can not run pull the money out of my account for May. I explained to billing rep what Vivint had said to me (recorded on their end) and she said there was no record of it. That is a $%#@% Joke. Product has been good, technicians have been good, but customer service is a joke. In my job, if our departments are not communicating, we fail. Vivint this time you failed! As soon as my term is up ill be looking for another provider.