The reservation process was so bad our party decid...

The reservation process was so bad our party decided to drive an hour and a half longer to stay at a resort that is honest and honors their quoted prices. The rate for a traditional room at the Omni was $174.00 when I did an online search through the hotel site. I called to see if it would be more economical for our party to combine and stay in a suite. I was not told I could place a 24 hour hold on the room while I contacted the others in my party. I was also not told quoted rates change within minutes. I called back within a half hour to book, and I was told the rate for the traditional room increased to $225. I went online and told the reservationist that it showed $208. She then quoted a $239 and a $280 rate. I asked to speak to a manger, Ashley, who readily admitted the errors of the two people I had spoken with, but refused to honor the original $174 rate. She also refused to give a Resort credit of any kind to make up the difference. When I said I would stay somewhere else, she offered to keep the $208 rate but extend the cancellation date to one week prior to our stay. After looking more closely at others reviews, I believe Ashley did us a favor. We are looking forward to our stay at a resort with comparable amenities, no hidden costs, and much more reasonable prices. I am completely disappointed by the customer service at Omni; I had expected so much more.