OMG, I had the worst experience of a car dealershi...

OMG, I had the worst experience of a car dealership, specially Honda, in my life. We own 3 Hondas, it is time to replace 1 so I did my market research which prompted response from at least 8 Honda dealerships. I engaged with 3 of them, best price, the car I want and the way they responded were major considerations.

The gentleman I was speaking to at Tyson's Honda (Khalil) was nice. After we agreed on the price with comparison to others, He made the appointment, told me to ask for Mike (Micheal), one of the managers, when I get there.

On arrival the receptionist pointed out towards the counter behind which Mike was sitting, for me to go there. Before even I could greet him, as it was obvious the same was beyond him to do so. Mike in a very dismissive and rude tone sitting in his chair asked me to show written quotes from other dealerships and started calling on his phone - I was totally taken a back, instead of showing me what I had come for or starting the usual process in a professional manner - what was he up to?

I stepped back to the reception area to let him finish his call. Shortly, he came towards me with a phone in his hand saying Khalil is on the other side. From their conversation I gathered that he would not honour the price unless I show him written quotes from others. I told him BEFORE I do that, he has come across not only rude but the manner in which what he is asking is more of challenging than being courteous and professional. He became very loud and personal saying, I was not 'his' customer as I had not bought a car from 'him' yet!

I reminded him that I was at Ourisman Honda not at 'his' personal property. I might not be 'his' customer; but it was no wrong to expect to be taken as such by the business where I had come and if I could see the GM?

This infuriated him to an extent that he said ' I am the business operator and I can KICK YOU OUT OF THE BUILDING / CALL POLICE' on me!!!!

I got it, that the guy had completely lost it, so I left!

I suggest please don't ever go there on their internet offers or the price they agree on phone. Besides be ready to be dealt not as customers till the time one has made a purchase!
I will take up this with Ourisman and Honda management.

Couple of days later.....

I left a message for the GM Mr Nino, he called back. He assured me he would not tolerate such a behavior. He promised he will have a sit down with Mike and get back. Let's see how the management brings a closure to such an ugly event.