Natalia Brandel

Review of Johnstons Toyota

Unfortunately, the feeling of disappointment from ...

Unfortunately, the feeling of disappointment from my car purchase experience prevails over the joy! I felt like there was no effort on the salesman part to make me feel as a valuable customer. Everything was done at the very minimum leaving me with the feeling I was buying a little bicycle from a local department store rather than a 32K brand new car from a respectable dealership. I would ve appreciated a brief tutorial on the features of the car, including how to operate the new to me Apple car play. Also, a few complementary gestures/offers, as small as a cute box of cookies, a free car wash, some kind of a discount for adding another feature, literally ANYTHING to make me feel valued and assured that I made a good deal would certainly enhance the entire experience and make it joyful and special. It s not my 1st car I bought from Johnston s Toyota, but I m afraid it s the last one. What tainted it even more is that 3 days after the purchase I ve noticed that the window on the driver s side is not working properly. I called the salesman and he had no interest in helping me out. Of course! The car is sold, why to bother?!!! He told me to call the service department and deal with them! DISAPPOINTED!