The most unhelpful people I have come across. They...

The most unhelpful people I have come across. They say they are here to help and support British Citizens, but they never help. The never take calls and emails are never responded for weeks.

I had to apply for a British Passport for my new born baby in India, and they never provided any support. They just say we have to contact the passport team in UK and give us an email address. The passport team in UK says, it is the job of the High Commission as they cannot interfere in the High Commission's activities. They never give an appointment to visit personally, and say we cannot walk-in without an appointment. So we have to just send an email and wait indefinitely.

They want us to submit all our original documents, and do not give any timescales about when they will send the originals back. They expect both the parents to stay back in the country for 16 weeks, as the originals are kept with them. They neither accept notarised photocopies nor allow us to visit personally to get the photocopy attested by their own staff.