As soon as we booked, we called the hotel to check...

As soon as we booked, we called the hotel to check for an upgrade of the room to add an extra bed, they didn t answer any question and send us to speak with the website where we did the reservation, from the website told us that we where able to do the upgrade as soon as we get to the hotel, so that was what we tried to do.
When we arrived to the front desk the attention from David, as a concierge, was very unhelpful, and no body else wanted to help us with the upgrade.
They told us that 5 people fits well in a two double-bed room! But the bed weren t even a regular size of bed!
Finally we had to book an extra room at a regular price.
No body from the hotel or the website gave us a solution!!