Bruno Casolari

Review of Paramus Honda

While my previous experience with this dealers rep...

While my previous experience with this dealers repair department was not great, I have to say that as of today, they fully corrected the situation. I had previously brought my 03 Civic in because the heat was not working when idling. They recommended replacing the radiator, which was done, but about a month after the repair, it became apparent this did not rectify the problem.

I went back to the service department and saw Mike D. the service department manager, and explained the situation. He apologized for the car not being fixed the first time, and then gave me a personal guarantee that he would get it fixed. Because of a lot of troubleshooting and diligence on the part of Mike's team the system is now working like new. While I wish they had gotten it right the first time, they did eventually fix the problem. I will continue to use this service department for my car repairs.

UPDATE ON 11/25/16
Just completed a thorough service on my 'new' 13 Honda Civic, with Service Advisor Danny Turbides. He gave me an excellent explanation of what service/maintenance I needed and really didn't need on a relatively new car. These guys really know Hondas!