Didn't stay here (thankfully) but visited the prop...

Didn't stay here (thankfully) but visited the property often as a number of our family were staying here as part of a wedding party. One member of our party requested a wheelchair, and it was practically impossible to get a working one. It took asking three times, including speaking directly to the hotel manager, to get a wheelchair that actually worked and wouldn't dump our nana on the ground. Before talking to the manager, we were offered wheelchairs that didn't have functioning brakes, were broken in other ways, and looked like they were straight out of a 1950's insane asylum. For a hotel this large, and this expensive, not having a working wheelchair and taking so long to actually get a solution to that problem, is just plain bad.