After 9 hrs driving, At 10:30 pm we came to this l...

After 9 hrs driving, At 10:30 pm we came to this location. First they told us they have room. I checked in and found out someone else was already in that room. Then they said sorry we don't have room after I unload all my luggages and got my little kids inside.
Manager didn't even offer any other option.
Never ever come to this location again.
I will give --5 for the customer service.