I made an appointment to have my state inspection ...

I made an appointment to have my state inspection and was told when I arrived after driving from another state that it was a 2 hour wait due to limited staff. I understand that HOWEVER, why not inform me BEFORE I drive all the way to VA to get this Inspection done? Last year my experience was great-this year terrible! And Im sure that the owner would not appreciate his/her staff diverting me to a service station versus Honda.