Distant, unhelpful and generally uninterested. Not...

Distant, unhelpful and generally uninterested. Not involved in people at all, just able to spiel off rules and regulations for one size fits all. Very disappointing given they are kept going by us, the tax payer. They are our servants and need to remember that. "We don't speak to people on the phone" I was told. "We only deal with queries by email". What they omitted to say was that they don't answer emails for 2 weeks. Naturally, we, the paying public, have nothing better to do than sit here waiting for The British High Commission! Who do they think they are? Jack Alexander-Reece. United Kingdom.