When we arrived the service was good...We arrived ...

When we arrived the service was good...We arrived early and they were able to get us into our room quickly which was nice. When we got to our room though we were a bit disappointed...The room, the Champagne Towers, was very outdated and worn out looking...the Sauna had a TON of cobwebs....so we needed to clean it before we used it....The air conditioner in the bedroom said 60...but it for sure was not 60...very warm..The shower temperature could not stay at a comfortable temp for long....kept going from warm to cold without touching anything...and when my husband tried to open the glass door it fell right off the hinges...He put it back on but we continued to have problems with it the whole time we were there. We did enjoy the games and entertainment...and the food was OK...the staff seemed not to know a lot about what was happening when we had questions...there was a lot of answers with "I think"...The grounds were very unkept...I was constantly seeing garbage all over the place...There was an ice bucket tipped over with glasses spilled out and broken glass on the ground a few doors down from where we were staying...it was never cleaned up the 3 days we were there. On the last day we went to another one of your sites to check it out...There was a lot more to do at the Palace and the grounds looked much better then at the Paradise Stream...The only complaint I had there was when I asked to see one of the rooms to check it out in case we wanted to come back I was told they only do tours on Sundays...And asked if I could come back...I told her I did not live anywhere close and she just said sorry....At this point I don't know if we would return to your facility