Stephney B Review of Platinum Hotel & Spa
This place would have been nice that's why I have ...
This place would have been nice that's why I have it 2 stars BUT, when entering the room the floor was wet not a little damp but wet when we informed the Hotel they informed the damp floor due to shampooing of the carpet and they explained that was their fault placing dryers in the room to dry the floor if not having loud floor dryer were not enough to minimize your experience we are not done. We did not even stay in the room that night. We did what mist who come to Vegas do, get A room to hold our stuff basically and enjoy our night. We did not get back to our room Until 7 AM the next morning upon entering the room the supposed carpet that was wet due to "shampooing", was so wet it looked as if you were playing in a puddle after it rained. At first the Hotel took ownership once again which WOULD have saved face BUT they informed us that their broken pipe mind you was the reason for the wet floor was our fault..... How was a room that was wet prior to us arriving and you, as the Hotel gave a BS story about shampooing now say the wet carpet was our fault due to a bad pipe...... Huh did we going into the wall and bust the pipe seriously horrid hotel. Horrible experience and they are LIERS..
Comments: