Wooseok Chang

Review of Bill Dube Hyundai

Probably general experience in purchase would be g...

Probably general experience in purchase would be good but mine was the worst. So I don't want any readers to assume the same worst experience like me from Bill Dube.

I had a swap for my palisade limited edition I found from another Hyundai dealer in June 2020. We signed a paper for the our chased price.

When they got the car from another dealer, problem began.

I don't mind resolving the problem with people but do mind dealing with uncommunicable people to resolve issues, which is almost impossible but wasting time.

Some options were missing and we asked for. They offered us an option to get a check for those missing options so that we could buy on our own. We accepted.

Later after checking the sticker for options as it is fully loaded, I found cargo cover missing. I contacted again and the sales persons manager refused to honor the missing option because we had too much deal on this vehicle.

I told her that I didn't get too much deal on this vehicle but everything was what we paid for based on the contract.

Then I posted my opinion on its Facebook but it was deleted the next day.

Then I think I got an email from dube family. We had to go through number of email and demanded under chapter 93A unfair business practice. I had to find their registration filed with the state to serve my demand.

After all these steps, she finally issued the check for the cargo cover and concluded she would not do any further demands from me.

Buyers shall make sure what they buy and make sure before you take the car off of their lot.

Also it is true to any dealers in the US but make sure everything is written on a paper. This is the only way to avoid hassle.

Thank you.