Walked into SS with my son for the first time this...

Walked into SS with my son for the first time this past weekend. We were immediately met by Jerry with a warm welcome. I informed him it was our first visit and that we were looking for bindings for my boy's snowboard. He gave me a brief tour of the facility on our way to the snow board department. He handed me off to Dillon who did a tremendous job of finding exactly what we were looking for. I felt the price was more than fair considering the support we received from the staff.

When I got home I realized that we did not have all of the hardware, necessary to install the bindings, in the box. I was more frustrated with my self than anything, for not checking this in the store. I called to let them know what had happened. They were extremely apologetic and asked that I bring in the board and bindings when we returned. My wife went in and was completely taken care of. In addition to getting the hardware, SS installed the bindings and waxed the board for free, to make up for the additional trip we had to take to the store.

Very impressed with the knowledge and support of their staff, even more impressed with the way they responded to the mistake that they made.