Joe Miller

Review of ARRIGO DODGE CHRYSLER JEEP

I was given the run around while trying to return ...

I was given the run around while trying to return a leased Jeep Grand Cherokee which already had the lease end inspection performed.

I received a phone call the week of July 7th from someone affiliated with the Arrigo dealership inquiring about my intentions at lease end - buy, return, lease new vehicle, etc. I told them that I was planning on just returning the vehicle on Saturday 7/13. I then specifically asked if an appointment was needed. I was told "no, returning a lease is a very informal process and any sales person can help with that." So, I go down to the Arrigo Dealership at the turnpike and Okeechobee and ask the front desk to speak with someone about returning my lease. I was told I need to go to the body shop located onsite. I walked across the parking lot to the body shop, which was closed. I walk back to the dealer and tell them that the body shop was closed and am told "oh, then you won't be able to return the car today." Body shop hours are listed as closing at 12 pm on Saturdays.

I then ask to speak with a sales manager - this was around 2 pm on 7/13/2019. The first thing he says to me is "you won't be able to return the car today" and walks over and hands me a pamphlet with body shop hours. My inspection with Chrysler Capital's chosen 3rd party was already completed, I've paid my last payment... All the dealer had to do was a once around, check mileage, and give me a sheet of paper for proof that I returned the car - they were unwilling to do that because "the body shop wasn't open." They never even looked at my Jeep; its in excellent condition. I got the feeling they were too busy to accommodate a lease return as it wasn't making them any money.

I've confirmed with Chrysler Capital that I shouldn't have been turned away and that Arrigo shouldn't be performing a secondary inspection that a sales person isn't equipped to perform - I already had an in-depth 1 hour long inspection performed to satisfy the lease end requirement. This also firmed up my decision to lease a car from another brand as replacement. This wasted 2 hours out of my weekend and definitely put a bad taste in my mouth for the dealership and brand. I'll also be returning the Jeep to a different dealership as I don't want to deal with Arrigo ever again.

Arrigo, is this really your policy? You won't allow a customer to return a lease on the weekend and tell them they can take time off of work to come in on a week day?