LaRhonda Owens

Review of The Lowell Hotel

The Lowell Hotel was beyond wonderful!!! Our room...

The Lowell Hotel was beyond wonderful!!! Our room was very nice, included a patio and penthouse view. The customer service was unparalleled and the support staff and housekeeping were very accommodating. We ate lunch at the Majorelle Restaurant which served exquisite french/mediterranean cuisine. I will say it was an OVERALL nice experience. However, I will share a few incidences that could be improved upon. First, we arrived at 4:30pm for a 3pm check-in, and the room was not ready. The staff ushered me into the bar area to rest while we waited. On day two of our stay NYC experienced torrential rain and thunderstorms. As a result of the rain, water was leaking from the roof into the bathroom and trickled down the walls causing a puddle on the bathroom floor. Overall great experience, will return again. Au revoir!