At the hotel reception I asked to speak to my gues...

At the hotel reception I asked to speak to my guests who had arrived at the hotel that day, I was told they had not arrived yet, I had waited in the hotel lobby for more than half an hour and since I did not think they had not yet arrived from the hotel, I decided to call the hotel and then they had been in their room for over two hours, Professional and a pity, the total looks very nice hotel