We had visited Ikaalinen Spa 4-5 times before, so ...

We had visited Ikaalinen Spa 4-5 times before, so the trip to receive the New Year 2018 was there. We booked and paid in advance for the hotel room well in advance of the turn of the year. Since we have a dog, we booked a room this time from Ikaalia, where pets are welcome. When we arrived at around 2pm, the room was ready and we received a card key from reception. Our room was located on the 1st floor, Ground floor, 1 floor down from the main entrance.
A very bleak view faced the guest as he exited the elevator in the stairwells downstairs. The doors of the laundry handling and storage facilities hung open and garbage bags were hanging down the hall. The environment we arrived with the dog was not uplifting. While staying in the room, we noticed a shortage of hangers and my wife found a couple of cleaners for tobacco, asking them for more hangers for room 904. We then got them from the cleaner who brought them.
After this, during our entire 4 night stay, we did not see any cleaners, our room was not cleaned once. We did not receive new towels or similar supplies required at the spa from the cleaners. We took towels from the carts in the hallways ourselves.
When leaving, of course, we complained about it at the front desk, where we received a comment that with pets staying separately, cleaning times will be arranged separately so that the room can be entered safely. So when checking in, shouldn't the receptionist have already asked / agreed on this, once mentioning that we paid for the accommodation and the pet's stay in advance. So the pet in the room was no secret. Internal communication with cleaners should work in such a way that when the client stays, the cleaners will be informed about the rooms containing pets.
All in all, this stay at Ikaalinen Spa left a nasty taste this time and our future trip will not be there. The reception's comment that the cleaning is handled by SOL services does not release Ikaalinen Spa from liability. Service is something that can ruin even a good item and this is what happened now !!!!!