Kiara Lopez

Review of Uber

My wallet fell-out in an Uber taxi. Inside my wall...

My wallet fell-out in an Uber taxi. Inside my wallet was 700 dollars, debit card, insurance card, a gold neck-less and most importantly my green card. The driver's name is Charles but Uber refused to release his last name. I reached out to the Uber headquaters in New Jersey. The gentleman I spoke with was seemed annoyed and came across as he did not want to help me. I also made a police report but the police told me they were unable to help because I did not have a direct number to Charles or his car plate number. I am not only upset that I lost very valuable possessions, I am upset that as client of Uber, the company boldly showed that they are not interested in helping me find my valuables so I have to ask a question? Is Uber really better than a ordinary cab service? They customer service is ineffective and the company is unwilling to help. If Uber had displayed some effort in helping me with this matter I could not be dissatisfied with they service but the company expressed clearly that they do not have any interest in me as a client.