Last Saturday morning I called the doctor's office...

Last Saturday morning I called the doctor's office in connection with a swollen ankle. The swelling went up to the knee. Red, painful. I had already visited the doctor on Friday, but was not comfortable with it the next morning.
The telephone intake was thorough, professional and accurate. Conclusion: You are welcome at 10.50 am.
The welcome was quiet. The lady at the desk knew about my arrival.
After waiting quite a long time, I was kindly received by a doctor. He had all the information in front of him, asked me some questions and examined my leg. The diagnosis was quickly clear to him. He asked about any other complaints, previous illnesses and illnesses in the family. Terloops he asked what was wrong with my neck and hip: he saw that they were stiff. From one came the other. He then explained calmly that all my complaints (I had some serious back problems for several days) fell under one denominator that manifested themselves in different ways. For inflammation in my leg, he prescribed other medication: "That must stop!" In addition, I was advised to have photos of my spine later for further investigation: "You are too young for this type of complaints!" His professional, calm and decisive performance appealed to me and gave me confidence. Moreover, there could also be laughter. He clearly enjoyed his work.
At the end of the day I could almost walk and the pain was gone. The leg swellings were significantly less the next day.
Conclusion: I received good help at the doctor's post!

I also have a downside: I had to wait 45 minutes in the waiting room. I do not understand what is needed for that. Other (profit) organizations do that much better. So it can't be that difficult; the patient flow is almost entirely predictable over the weekend and the month. That really could be better. The same goes for the pharmacy: more than an hour (!) Waiting while there were few patients. two counters is not enough. The service once it was your turn was fine.
Frits Kuin, Maastricht