super soca saiyin McCoy

Review of Massachusetts Health Connector

On 8/20 i try to make a payment and my profile say...

On 8/20 i try to make a payment and my profile says 0.00$ owed.. I know that I have yet to pay for August so i call. I tell them that my profile says I owe 0.00, but I know that I have not paid. I ask them to please put a note in my call log noting that I called and tried to make a payment and that the system is saying that I don't owe. September due date arrives and sure enough my bill is doubled... I call again. I let them know how I had called and tried to make a payment and the system said I didn't owe. Of course i get the " we are sorry you were misinformed, but we can't do anything about it". I let them know that "I cant pay that full amount now, but can i pay it down piece by piece". I am told that I CAN do that. I pay my usual amount and make an extra payment 2 weeks later. and then I pay my usual due date amount, with extra to continue to pay down the debt. 11/2020 due date i go to make a payment and it says my coverage is terminated.... I call again.... "yes sir you were misinformed on two different occasions" so i ask "can i have my coverage reinstated by paying my usual premium and continuing to pay down what i "owe" " they tell me that being that the events that led to this situation was the misinformation I was given they have to ask the "higher ups" and that they'll get back to me in 24-48 hours... a WEEK later I CALLED back looking for a response. they tell me they tried to contact me (No missed calls in my call log).. I'm told that I have to pay the full amount in order to get coverage reinstated... and that they can not offer me a payment plan or any kind of assistance. Now I have 2 days to come up with the money or risk losing access until next month. Did I mention I have to get COVID tested for my job and have medical appointments...

I WAS MAKING MY PAYMENTS BASED OFF THE INFORMATION THEY GAVE, AND THE WHOLE SEQUENCE OF EVENTS WAS MISINFORMATION AND ERROR AFTER ERROR ON THEIR BEHALF!!!

A COMPLETE JOKE OF AN ORGANIZATION!