I took my '15 Jeep Grand Cherokee in for a defecti...

I took my '15 Jeep Grand Cherokee in for a defective passenger seat belt and to have a recall taking care of. I had already troubleshot the issue with the seat belt prior to taking the Jeep in and pointed it out to the mechanic when I got to the dealership. I asked them to replace the seat belt but later found out the part was back ordered and they could not replace it for 6 weeks (which is fine). After picking up the Jeep after the recall correction, they charged me $70 for troubleshooting the seat belt problem. This was unsatisfactory. I had already troubleshot and pointed out the issue to the mechanic. So, essentially they charged me $70 to tell me the seat belt was on back order and could not be replaced for 6 weeks.

As far as how they handled the recall, it was completed in a promptly manner and the whole process was for the part painless. The gentleman who assisted me was very nice and and displayed great customer service.

My overall experience was "satisfactory" with the recall process but I was totally unsatisfied with how they handled the seat belt situation. I will be taking my Jeep to another location to get the seat belt fixed.